Christopher Kirby - IT Support Specialist & System Administrator

IT Support • Systems • Networking

Quietly reliable infrastructure & support specialist.

IT Support Specialist and System Administrator focused on dependable infrastructure, secure networks, and frictionless end‑user support. Experienced across Google Workspace, Windows Server / Active Directory, VMware, and modern networking stacks.

Current role: System Administrator
Focus: Support • Networks • Security
Location: Vernon, Canada
Status: Open to opportunities

me@chrismkirby.com

•

(250) 938-2378

•

chrismkirby.com

•

Professional Summary

IT Support Specialist and System Administrator with hands-on experience in network design, troubleshooting, and managing Google Workspace and VMware environments. Certified in CCNA, CompTIA Security+, and Azure Fundamentals. I take a methodical approach to technical challenges and focus on practical solutions that keep systems running smoothly.

Work Experience

System Administrator | Help Desk

DCT Chambers Trucking Ltd

Aug 2022 – Present

Vernon, Canada

System Administration: Manage Google Workspace and Chromebook environments, handling user accounts, security settings, and device configurations for staff.
Infrastructure Management: Maintain Windows Server Active Directory, VMware ESXi virtualization, Cisco Meraki, and Ubiquiti networking equipment.
Hardware & Software Support: Build, diagnose, and repair computers. Troubleshoot issues and restore system functionality to minimize downtime.
IT Deployment: Procure, set up, and deploy phones, laptops, and desktops based on user and operational needs.
Mobile & Communication Systems: Configure and manage 100+ iOS and Android devices. Integrate PBX systems with Twilio, Google Voice, Dialpad, and RingCentral.
Security & Training: Set up security tools and run security awareness training for staff.
Problem‑Solving: Troubleshoot and resolve technical issues, researching solutions as needed to keep systems running.

Information Technology Support Specialist

Kirby Computers

May 2020 – May 2022

Vernon, Canada

Technical Support: Provided comprehensive technical support to elderly clients and community members, delivering patient and clear assistance for a wide range of technology issues.
Hardware & Software Troubleshooting: Diagnosed and resolved hardware and software issues, including computer setup, configuration, virus removal, data recovery, and internet connectivity problems.
Customer Service: Built strong relationships with clients through excellent communication skills, patience, and a commitment to ensuring their technology needs were fully met.
Remote & On-Site Support: Delivered both remote and on-site technical assistance, adapting to client preferences and ensuring minimal disruption to their daily activities.

Projects & Initiatives

Home Lab Virtualization Server

Set up a Proxmox Virtual Environment on a Lenovo ThinkServer to practice virtualization, networking, and system administration.

Proxmox Virtualization ThinkServer

Network Lab Environment

Built network simulations using Cisco CML and EVE-NG to practice routing, switching, and security configurations.

Cisco CML EVE-NG Network Simulation

Kubernetes Learning Projects

Deployed Kubernetes clusters on AWS and bare-metal servers to learn container orchestration and cloud-native deployment.

Kubernetes AWS Docker

Custom VoIP Phone System

Set up VoIP systems using Twilio and VoIP.ms to provide reliable phone service at reduced cost.

Twilio VoIP.ms PBX

IT Ticketing System

Built a custom ticketing system to track IT requests and improve response times.

Help Desk Ticketing Workflow

Backup & Disaster Recovery

Set up a backup solution using Synology NAS with automated backups for critical business data.

Synology NAS Backup DR

Secure Remote Access VPN

Configured client-to-site VPNs using Cisco Meraki and UniFi equipment for secure remote employee access.

Cisco Meraki UniFi VPN

IT Documentation Portal

Created internal documentation sites for IT guides and SOPs, enabling self-service support for common issues.

Documentation Knowledge Base SOPs

Technical Skills

Networking & Infrastructure

Active Directory VMware ESXi Windows Server Linux Docker Wireless Networks

Security

Firewall Configuration Security Awareness Training Backup & Disaster Recovery Access Control

Cloud & Data

Google Workspace Microsoft Azure AWS Data Backup & Recovery

Support

Help Desk Remote Support End-User Training Documentation Ticketing Systems

Communication Systems

VoIP / PBX Twilio RingCentral Mobile Device Management

Network Equipment

Cisco Meraki Ubiquiti Chromebook Management Synology NAS

Certifications

S+

CompTIA Security+

Nov 2024 • Cybersecurity

K8s

Introduction to Kubernetes (LFS158)

Jan 2024 • Linux Foundation Training

Azure Fundamentals

Jan 2023 • Cloud Computing

Cisco CCNA

Jan 2022 • Networking

AWS

AWS Certified Cloud Practitioner

Jan 2022 • Cloud Computing

Education

Diploma in Network Engineering and Telecommunications

Okanagan College

Vernon, Canada

Sep 2017 – May 2022

Business Administration Studies

Okanagan College

Vernon, Canada

Sep 2009 – Dec 2011